Returns & Refunds policy

Returns & Refunds Policy

Thank you for choosing  1 Media Queen Digital Marketing Agency for your digital design needs. We strive to provide high-quality services and ensure client satisfaction. Please review our Returns & Refunds Policy carefully before engaging our services.

Service Agreement:

All projects are governed by a formal service agreement that outlines the specific terms and conditions of our services, including project scope, deliverables, payment schedules, revision policies, and refund policies. This agreement must be signed by both parties before work commences. Please review this agreement thoroughly before signing.

"Payment Terms:

The total fee for the services outlined in this agreement is [Total Fee]. Payment will be made in two installments:

• Initial Payment: A non-refundable payment of 50% of the total fee ([Amount]) is due upon signing this agreement. This payment secures your project start date and covers initial setup costs.

• Final Payment: The remaining 50% balance ([Amount]) is due upon completion of the project and delivery of the final deliverables, as outlined in the project specifications. An invoice for the final payment will be sent to you upon project completion.

• "Failure to make the final payment within [1] days of the invoice date will result in a late payment fee of (25%)  per day. Continued non-payment may result in project suspension and legal action to recover outstanding balances."

"Cancellation of Services:

You have the right to cancel this service agreement within 24 hours of signing, provided that no significant work beyond the initial consultation and project setup has begun. If you cancel within this 24-hour period, you will receive a 50% refund, which will be processed within [7-10] business days after the initial payment (as specified in the Service Agreement) has cleared. To cancel, you must notify us in writing via email at support@1mediaqueen.com and call 502.414.4250. After 24 hours, no refunds or cancellations are permitted, as your digital content work will have already been in progress."

Refund Policy:

Due to the digital nature of our design services, refunds are generally not offered once the design process has been approved by the client, after final files have been delivered, or if significant work has been completed. Our focus is on delivering exceptional results, and we work closely with our clients throughout the design process to ensure their satisfaction.

Revisions:

[1] rounds of revisions are included in the price of your design service. We are committed to working with you to achieve your desired outcome. Any additional revisions requested beyond this limit will be subject to additional fees, which will be communicated to you and agreed upon in advance.

Addressing Concerns:

If you have any concerns or are unsatisfied with any aspect of our services, please contact us promptly at support@1mediaqueen.com. We are committed to working with you to find a mutually agreeable solution. We value your business and strive to maintain positive client relationships.

No Returns:

As all our work is digital, we do not accept or grant returns, or refunds, for started projects  or completed projects after 24 hours of signed agreements.

Contact Us:

If you have any questions regarding our Returns & Refunds Policy, please do not hesitate to contact us at support@1mediaqueen.com

[1 Media Queen Digital Marketing Agency]'s Commitment:

We are dedicated to providing high-quality digital design services and fostering long-term relationships with our clients. Our goal is your complete satisfaction.

Cancellation Policy for Monthly Subscriptions

To cancel your website or social media monthly subscription, please adhere to the following guidelines to avoid further charges:

1. Notification Requirements:

   • Submit a cancellation request via email to support@1mediaqueen.com.

   • Follow up with a phone call to 502.414.4250 to confirm your request.

2. Deadline:
   Cancellations must be submitted 7–10 days before your next billing date to halt the upcoming payment. Requests received after this window will result in the next month’s charge being processed.

3. Why This Process Matters:

   • Ensures we promptly update our systems and avoid unintended service disruptions.

   • Protects you from unnecessary charges by aligning with automated billing cycles.

4. Post-Cancellation:

   • Services will remain active until the end of your current billing period.

   • You’ll receive a confirmation email once your cancellation is processed.

Need Help?
Contact us at support@1mediaqueen.com or call 502.414.4250 for urgent requests.

1. Automate Reminders:
   Send automated emails 10 days before billing cycles with a note: “Need to cancel or adjust your plan? Notify us by [date] to avoid next month’s charge.”

2. Template for Cancellation Requests:
   Include a pre-written email template on your website or in invoices:

   Copy This Format For Cancellation Request:

   Subject: Type of Subscription Cancellation Request – [Your Business Name and Your Full Name]

3. Body:

4. Hi [Your Agency Name], I’d like to cancel my monthly subscription effective [date].

5. Please confirm receipt and next steps.

6. Best, [Client Name]

7. Record Keeping:
   Clients are advised to save their cancellation email/call confirmation as proof.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@1mediaqueen.com